Subject: Tech Support Candidate - Siddhartha Chopra
From: Siddhartha Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:00:42 -0500

| | Tech Support Test

Name | Siddhartha Chopra
E-mail | [email-masked]
Phone Number | (+91) 8377958956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasundhra, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R4 Solutions | IT service desk | Still working | 30,000
Previous Employer 1 | Vmapp Technologies | Technical support | 27/11/2018 | 22,000
Previous Employer 2 | Wipro Infotech | IT helpdesk | 06/02/2017 | 16,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether user is typing correct web address or not.
2. I will ask user to try it on different browser.
3. I will try to open website at my end to check if that site is working or not.
4. I will ask user to check the internet connection and help user to connect it properly and in secured manner.
5. After troubleshooting, I will ask user to restart the computer in order to make necessary changes.
By following these steps, I can help user to open a website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will power on the bluetooth speaker.
2. I will turn on the bluetooth of mobile phone and search for the speaker under available Bluetooth devices.
3. I will pair the devices using bluetooth connectivity.
4. In case I am unable to find the name of speaker under bluetooth devices, I will reboot both the devices one by one and try again to pair both the devices.

What according to you makes you a good candidate for customer service or technical support job?

1. I am working in international technical support since 2016.
2. I have an experience in handling and troubleshooting IT related devices.
3. For this job, candidate have to properly listen and understand the problem of user and I am a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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