Subject: Tech Support Candidate - PRABU SANKAR
From: PRABU SANKAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:00:30 -0500

| | Tech Support Test

Name | PRABU SANKAR
E-mail | [email-masked]
Phone Number | (91) 7736730874
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kottayam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Cloud Computing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | QRS RETAIL LTD | SYSTEM ADMINISTRATOR | PRESENT WORKING | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all ensure the internet connectivity. Then check Date and Time settings. If all those perfectly working then check with the error message. If doesn't work clear the cache and cookies in browser. and also ensure the issue with website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable the Bluetooth Speaker and Turn on the Bluetooth and search the Bluetooth speaker Device name in the mobile phone. Then pair both devices.
What according to you makes you a good candidate for customer service or technical support job? | I have good experience as a System Administrator for 7 years. I have supported with our colleagues to resolved the technical issues. I'm sure I'll support with best solutions to customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |