Subject: Tech Support Candidate - Hans kumar
From: Hans kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:41:13 -0500

| | Tech Support Test

Name | Hans kumar
E-mail | [email-masked]
Phone Number | (91) 9315009310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | najafgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | team computer | remote assistance | | 12500
Previous Employer 1 | catabil | remote assistance | 10 December 3020 | 11000
Previous Employer 2 | Honda | help desk | 14 April 2020 | 10500

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first we'll check network connection. if it's ok we'll ping Google  server on 8.8.8.8 and 8.8.4.4, if packets are receiving properly, then network is ok,  we will open that website on another application like Chrome or Firefox, if the particular site is not working. it might be proxy or firewall issue.or sites certificate issue probably.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first we need to power on Bluetooth speaker and  enable Bluetooth on mobile then we have to search that Bluetooth device and we need to pair them. if they're paired we will get a notification . if we'll check in Bluetooth menu if we're seeing conneced device  it means we can send data to Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

according to technical support.
Identify the problem in less words
problem solving skills in less time .
trying to solve the issues permanently basis, not for temporarily.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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