Subject: Tech Support Candidate - Premchand Prabhakar
From: Premchand Prabhakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:39:33 -0500

| | Tech Support Test

Name | Premchand Prabhakar
E-mail | [email-masked]
Phone Number | (110042) 7503469041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mukundpur New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
applications ,outlook related issue,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro client-Genpact | Remote Suppirt | | 22250
Previous Employer 1 | Module Informatics Pvt. Ltd. | Desktop Support | 11-NOV-2017 | 12000
Previous Employer 2 | Jetiking | Desktop Support | 31-Dec-2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- We have to check the internet connection.
Step 2- we can try the link with another browser. if it is not working we can reset the browser  restart the system and try
Step 3 - We can check the proxy settings and access as well.
Step 4 - We can check with the mirror user who is belongs to same process.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Speaker Bluetooth should be on devices.
What according to you makes you a good candidate for customer service or technical support job? | Technical Support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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