Subject: Tech Support Candidate - Amit Jha
From: Amit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:35:13 -0500

| | Tech Support Test

Name | Amit Jha
E-mail | [email-masked]
Phone Number | (+91) 6395694431
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Arjan garh delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quantstack technologies | IT Support Engineer | N/A | 19000
Previous Employer 1 | Stellar information technology | System Support Engineer | 20 November 2020 | 15000
Previous Employer 2 | Progressive Infotech | Deskside Engineer | 9 December 2019 | 12000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Troubleshoot an internet connectivity if connection is good then clear the cache & cookies of a browser sometimes doing this it will works if not then we check if the website is not pinging. We should have to disable proxy if enable
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Start-control panel- devices and printers- add a device- search for Bluetooth devices- connect-pairing-now- connected.
What according to you makes you a good candidate for customer service or technical support job? | Because I have gained a lot of technical knowledge and experience in a feild.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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