Subject: Tech Support Candidate - Raja Ganguly Raja
From: Raja Ganguly Raja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:06:07 -0500

| | Tech Support Test

Name | Raja Ganguly Raja
E-mail | [email-masked]
Phone Number | (92120) 13421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shalimar Garden .
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer Service Analyst | 23/03/2020 | 32,700
Previous Employer 1 | Genpact | Process Developer | 02/05/2018 | 37,000
Previous Employer 2 | Convergs | Sr Customer Care Executive | 10/10/2013 | 24,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check whether your internet is working. What error message do you see on your screen. Please check the lan wire your device is connected. Delete the cookies and retry once again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth speaker, search for the device name in your mobile phone,select it and get it connected.
What according to you makes you a good candidate for customer service or technical support job? | My custmer handling skills along with first call resolution and follow up .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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