Subject: Tech Support Candidate - Rahul Garkisar
From: Rahul Garkisar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 01:57:40 -0500

| | Tech Support Test

Name | Rahul Garkisar
E-mail | [email-masked]
Phone Number | (91) 7982660359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Outlook , Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 1ict India pvt ltd | service desk engineer | | 28900
Previous Employer 1 | smriti netcom | technical associate | june 2017 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 we can try again by clearing cache and cookies from the browser.
2. we can check the proxy server in a web browser setting as well in a network setting under the connection setting select no proxy.
3. we can use a website down checker
4. Also we can use ping checker
5.  Try to open website on another web browser.
6. make sure that website is not blocked by the browser. internet options , control panel under the security tab restricted sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold the bluetooth.
3. Tap pair new device if device is not paired already please click on refresh button under available devices section.
4. Tap the name of the bluetooth device you want to pair with your mobile
5. Follow instructions on screen.

What according to you makes you a good candidate for customer service or technical support job?

1. listening to customers issue.
2. Giving the proper resolution.
3. Dont put customer wait for too long.
4. Provide the specific and to the point asnwer to the customer.
5. Be active and focused on the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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