Subject: Tech Support Candidate - Rahul Maini
From: Rahul Maini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 01:53:46 -0500

| | Tech Support Test

Name | Rahul Maini
E-mail | [email-masked]
Phone Number | (+91) 8882301280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC SOLUTIONS | PROJECT ENGINEER | 31 JAN 2021 | 25000
Previous Employer 1 | KARSUN SOLUTIONS | SYSTEM ADMINISTRATOR | |
Previous Employer 2 | ACER PVT. LTD. | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to check internet connectivity, then we need to check weather website name is correct, and should be reachable, still not , then we will try to open another website to check connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)turn on bluetooth device
2)Turn on mobile bluetooth
3)Search for bluetooth device from mobile phone
4)Name of the bluetooth device will appear
5)Connect to that device

What according to you makes you a good candidate for customer service or technical support job?

1)Detail knowledge about the product / services you offered.
2)Effective communication skills.
3)Patience to listen customer.
4)Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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