Subject: Assigned to Group - Re: Starplex
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 05 Feb 2021 06:27:10 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: Starplex Hi Paul,

Charlotte is aware of this case so I have included support@ to be updates on your feedback.

Thank you.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
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From: Paul Smith <[email-masked]>
Date: Friday, 5 February 2021 at 12:17 PM
To: Greg Cartagena <[email-masked]>
Cc: Scott Lambert <[email-masked]>, "[email-masked]" <[email-masked]>, Allison Thompson <[email-masked]>
Subject: Starplex

Hi Greg,

I just spoke with Spencer from Trinity IT support re the starplex virtual system not operating (phone 0407 724 141)

The App will not connect to the Projector however has been working well for several months

We have now confirmed the follow…

iOs version 14.4
LMI App 1.14.1 (346)

Static IP for Projector is - 192.168.1.102
App IP entered is 192.168.1.102
PJLINK PW: 1234

App shows “ connecting” but will not connect to projector

Spencer entered in the IP address of the projector into safari on the Ipad and this displayed the Epson login interface menu – this means the IP address is correct and the projector is connected and communicating via ethernet to the Ipad.

Ipad was powered down and re-started, App would not connect.

Can you please provide direct support to this site as it appears the network settings are 100% correct and confirmed by their IT staff.

CLICK HERE to view our Corporate profile VIDEO<https://youtu.be/HEXsVd7WSXw>

Paul Smith
Director
av media systems (Vic)

Unit 16/45 Normanby Road
Notting Hill Vic 3168
Australia
tel:   +61 3 9543 6525
fax:  +61 3 9543 6772
mob +61 410 587 544
www.avsystems.com.au<http://www.avsystems.com.au/>
[email-masked]<mailto:[email-masked]>

MELBOURNE - SYDNEY - BRISBANE - PERTH

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4278