Subject: Tech Support Candidate - Sumit Raina
From: Sumit Raina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 01:07:17 -0500

| | Tech Support Test

Name | Sumit Raina
E-mail | [email-masked]
Phone Number | (+91) 9049632061
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Cityfurnish India pvt ltd | Senior Analyst | Dec-2020 | 30000
Previous Employer 2 | FranciscanSolutions | Implementation engineer | Aug-2020 | 250000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Some of the Troubleshooting that can be done are listed below:-
1) Checking up the internet Connection.
2) Checking up the entered URL is correct or not
3) Clearing the browser history.
4) Clearing the systems temp files.
5) Enabling and disabling the Network Adapter settings.
6) Clearing the Cache from the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps:-
1) Turn on your Bluetooth speaker.
2) Turn on your mobile Bluetooth also and tap on pair new devices.
3) Tap the name of the Bluetooth speaker which will come under the available list of devices after it gets pair.
4) Your phone gets connected to the speakers.

What according to you makes you a good candidate for customer service or technical support job?

1) Detailed knowledge of the product/ services you offer.
2) Effective communication skills.
3) Understand the customer requirements.
4) Multitasking skills.
5) Ability to fix the issue in time.
6) Ability to provide on-spot help to customers.
7) A great team player.
8) Ability to handle the pressure

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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