Subject: Tech Support Candidate - Shamshad Alam
From: Shamshad Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 00:45:18 -0500

| | Tech Support Test

Name | Shamshad Alam
E-mail | [email-masked]
Phone Number | (0120) 8920670707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida, Sec-63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT Services Pvt. ltd. | Senior Customer Support Engineer | 1 Month notice period after selected | 23500
Previous Employer 1 | Renovision automation services pvt ltd | Desktop Support engineer L3 | 17th March 2017 | 17000
Previous Employer 2 | INS-e solutions | Desktop support L2 | 28th Feb 2013 | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check below steps for this issue.
1.i will make sure internet connection is available or not.
2.i will restart my device.
3.i will check this website is blocked for me or every users.
4.i will delete cache data and reset internet browsers setting.
5.i will check browsers type also, which browsers is supporting this website.
ETC.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will go to mobile phone setting, I will tap the Bluetooth option, will turn on Bluetooth, a list of available device will appear. If my speaker is not listed, Press the button on my speaker that makes its often a button a Bluetooth symbol on it. on my mobile i will select my speaker and that's it. i am connected.
What according to you makes you a good candidate for customer service or technical support job? | Like- Communications skills, Problem solving skills and passion for customer service etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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