Subject: Tech Support Candidate - Nitin Tiwari
From: Nitin Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 00:38:26 -0500

| | Tech Support Test

Name | Nitin Tiwari
E-mail | [email-masked]
Phone Number | (91) 7532079776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaitpur, Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American Express Pvt Ltd | Sr.Technical engineer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection (wired, wireless) is connected properly or not, then check the website is globally down or not, and the last clear browser cookies and restart the browser and resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make Bluetooth speaker discoverable, then open mobile Bluetooth and select Bluetooth speaker from listed devices and connect.
What according to you makes you a good candidate for customer service or technical support job? | Prioritizing, Customer first, procedure.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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