Subject: Tech Support Candidate - amit sharma
From: amit sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 00:29:53 -0500

| | Tech Support Test

Name | amit sharma
E-mail | [email-masked]
Phone Number | (0) 8802832045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Fatehpur Beri new delhi 110074
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
other pheriferal devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Info Tech | Sr. technical analyst | NA | 18000
Previous Employer 1 | yantriq systems pvt ltd | sales and ervice engineer | 30 dec 2020 | 18500
Previous Employer 2 | sysnet global technologies | technical analyst | 3 march 2018 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

clears caches, and forces the device to re-load the web page again.If searching doesn't work, then there's reason to believe that you're not connected to the Internet or may be check with another website on the same.we can also run troubleshooting internet option for solution. then we check proxy setting there if any.
we can check the connection by pinging the gateway to more clarity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
Turn on Bluetooth
A list of available devices will appear.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job? | Detail knowledge about the product / services you offered, effective communication skill, patience to listen customer and good sense of humor.These skill and better confidence can makes you a good candidate for any profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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