Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 23:24:29 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (91) 9643833412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dabri more
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sabuti tlc | Technician | 15 nov2020 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the issue is coming in only one browser or every browser if this website is opening fine in any browser then of otherwise I will reset the browser, will also check weather internet is working or not and may be issue will be happened in this is particular site for some time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth should be on of the both device.
Then will search the device name after that will select the bluetooth of the speaker then it will connect.

What according to you makes you a good candidate for customer service or technical support job?

For the customer service candidate must have information how to retain the customer and how to resolve the quary complain and request.
For the technical support candidate must have knowledge how to take remote and resolve the issue according to the concern

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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