Subject: Tech Support Candidate - Albin Antony
From: Albin Antony <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 23:18:53 -0500

| | Tech Support Test

Name | Albin Antony
E-mail | [email-masked]
Phone Number | (04262) 6379056811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ooty
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon.com | Customer service associate | 28/02/2021 | 15000
Previous Employer 1 | Newstep computer systems | Technician | 16/05/2018 | 13000
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Check for connectivity.
2- Clear the cache and cookies, reload the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn the speaker on
2- Turn on bluetooth on smartphone
3- Turn the visibility on
4- search for bluetooth device on smartphone
5- choose the bluetooth device and pair it with smartphone.

What according to you makes you a good candidate for customer service or technical support job? | Good Communication, understandability, enthusiasm and determination for solving problems
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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