Subject: Tech Support Candidate - Ankur Singh
From: Ankur Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 23:00:37 -0500

| | Tech Support Test

Name | Ankur Singh
E-mail | [email-masked]
Phone Number | (011) 9013901770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Maujpur,Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RASPL | Technical support Engineer | 31st March 2020 | 19190
Previous Employer 1 | Crux Management Pvt. Ltd. | Technical support Engineer | 31st March 2018 | 15000
Previous Employer 2 | Cyberq consulting services Pvt. Ltd. | Assistant network Engineer | 31st March 2016 | 14000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check your internet connection.
Check LAN cable connection.
And if nothing is wrong with hardware and software issues then this is internet somehow prohibited this website due to technical issues or troubleshooting any error check it again or try later.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please go to the mobile phone settings options find Bluetooth option, Turn it ON then search the other wireless device available in list as result you shall get Bluetooth speak option available.
What according to you makes you a good candidate for customer service or technical support job? | Patience and understanding of issues and calmly behavior to interact with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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