Subject: Tech Support Candidate - Rahul Joshi
From: Rahul Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 22:07:30 -0500

| | Tech Support Test

Name | Rahul Joshi
E-mail | [email-masked]
Phone Number | (91) 7009529372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patiala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dimension Data | Associate Engineere | | 18557
Previous Employer 1 | Aforeserve.com.ltd | Customer Support Engineere | 21-feb-2019 | 12500
Previous Employer 2 | Itcone E solutions | IT Engineere | 30 SEP 2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly i have to check my internet connection.

2) If inernet is properly conneted then i have to check ,The site which i want to open is correctly typed .

3) Sometimes sites are secute , then i try with putting 's' after http(https)

4) If still problem happens , Then i try another browser & also try  clear firefox cache & cookies & also check firefox is enable or disable.

5) If still problem not resiolved then add site in trusted sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Power on the bluetooth speaker.

2)Secondly , Enable the bluetooth on mobile.

3)Long press on bluetooth option on mobile, the all bluetooth devices are opened.

4) Where i search the bluetooth speaker name which i want to connect.

5)press paired option on mobile, result is bluetooth speaker  is connected with mobile.

What according to you makes you a good candidate for customer service or technical support job?

1) The candidate which have problem resolution skills.

2) The candidate which have tolerance and resilence.

3) Ability to abide by company policies.

4) The candidate which have good communication skills.

5)The candidate which have confidence & problem solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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