Subject: New Reply Received - Issues with Les Mills Virtual App Automation
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 03:00:53 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issues with Les Mills Virtual App Automation  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>This started happening a few weeks ago after we did an update on the ipad.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Password Starplex1!</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC";color:#1F4E79'>Allison Thompson</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC";color:#1F4E79'>Fitness Centre Manager</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC";color:#1F4E79'>18-20 Alexander Avenue</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC";color:#1F4E79'>Evanston Park</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC";color:#1F4E79'>SA 5116</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Bradley Hand ITC";color:#1F4E79'>Direct Line: 85238706</span></b></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Scott Lambert &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, 5 February 2021 12:31 PM<br>
<b>To:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc:</b> Allison Thompson &lt;[email-masked]&gt;; Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Issues with Les Mills Virtual App Automation<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Charlotte,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Ally is the Club Manager and will be able to give you more accurate information.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Ally could you respond to Charlotte, please?</span></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121'>Cheers,</span><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Scott Lambert </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>| Business Partnership Manager<br>
Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'> |
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
Tel +61</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'> 2 6215 8116 </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>| <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com.au%2F&amp;data=04%7C01%7Callison.thompson%40starplex.com.au%7Ca84cf67a845d4d76619c08d8c979f087%7C240aa0ecb8274a339e7ddd6f97f2f804%7C1%7C0%7C637480872922578537%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=mV%2BP6DGmdmCf3YhbwQMx83t14U3eSX8fVFcLC8sCkCk%3D&amp;reserved=0" target="_blank" id="LPNoLP" rel="noreferrer">www.lesmills.com.au</a> |
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Contact Hours: Monday to Friday 8.30 am to 5 pm</span><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0C64C0'>2021 Les Mills Global Music Release Calendar -
<a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com.au%2Fcalendar%2FAUS-2021&amp;data=04%7C01%7Callison.thompson%40starplex.com.au%7Ca84cf67a845d4d76619c08d8c979f087%7C240aa0ecb8274a339e7ddd6f97f2f804%7C1%7C0%7C637480872922598532%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=0WOSc2BALaM6pdtgxcPP7WdQiFjIzb7XfYVhdn6cMrk%3D&amp;reserved=0" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">
Click here</a></span></b><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, 5 February 2021 12:59 PM<br>
<b>To:</b> Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Issues with Les Mills Virtual App Automation</span> </div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Scott,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for letting us know. Could you confirm when the issue started happening and the username for Starplex please?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte <br>
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Ticket: <a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F4277&amp;data=04%7C01%7Callison.thompson%40starplex.com.au%7Ca84cf67a845d4d76619c08d8c979f087%7C240aa0ecb8274a339e7ddd6f97f2f804%7C1%7C0%7C637480872922608520%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=dAGvcVRCJZ7BczGvIioF8cl1LkuJQd4DcUMzVP4ldNg%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4277</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 5 Feb at 1:07 PM
<span class="xseparator">, Scott Lambert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Good Morning,</span><span style='font-family:"Arial",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>We would love to ask for your help. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Starplex is having issues with automation. We have run the diagnostics, all is fine, all IOS and App updates have been done and had their AV/IT professionals check
 the IP address and network settings are correct and received the below information from an AV professional.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Can you help fix the automation, please?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>From Paul AVMS</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E'>Just letting you know re the email below from Splash – Toa was trying to get his automation working in the GF studio, which as you know
 was not only working ok for his 1pm class, but was phantom operating at 9.15 each morning, he deleted the IP address in the App in an effort to try and get this going</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E'>The IP address has been put back in, I provided him with the PJLINK password (1234) but Ipad still trying to “connect” Photo below was
 before he put in the password 1234.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E'>This has occurred now at High Country Fitness, Splash, and now is happening at Starplex which Scott called me about yesterday- all of
 these sites as you know <span class="xmarkxbrnm84ym">Greg</span> were working.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E'>I have spoken to Allison at starplex, the projector IP address is correct, the App IP address and password is correct, but reading “connecting”</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#201F1E'>All three sites were working fine with automation and now lost connection.  (high country is back up an working)</span></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121'>Cheers,</span><span style='font-family:"Calibri",sans-serif;color:black'></span>
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<span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Scott Lambert </span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>| Business Partnership Manager<br>
Les Mills Asia Pacific</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'> |
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
Tel +61</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'> 2 6215 8116 </span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>| <a href="https://aus01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.lesmills.com.au%2F&amp;data=04%7C01%7Callison.thompson%40starplex.com.au%7Ca84cf67a845d4d76619c08d8c979f087%7C240aa0ecb8274a339e7ddd6f97f2f804%7C1%7C0%7C637480872922618526%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XAUQZ3nuijPomfts%2B2VJ2SCBiJ7IbzpSlBMaO6MSe6Y%3D&amp;reserved=0" target="_blank" id="LPNoLP" rel="noreferrer">www.lesmills.com.au</a> |
<a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fscott-lambert-453847104%2F&amp;data=04%7C01%7Callison.thompson%40starplex.com.au%7Ca84cf67a845d4d76619c08d8c979f087%7C240aa0ecb8274a339e7ddd6f97f2f804%7C1%7C0%7C637480872922618526%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=zLd9fkDlDHPsKL1BVgYcsnURhxABSOs%2Ba8Fdkj%2BZxGY%3D&amp;reserved=0" rel="noreferrer">
LinkedIn</a></span><span style='font-family:"Calibri",sans-serif;color:black'> </span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Contact Hours: Monday to Friday 8.30 am to 5 pm</span><span style='font-family:"Calibri",sans-serif;color:black'>
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<b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#0C64C0'>2021 Les Mills Global Music Release Calendar -
<a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com.au%2Fcalendar%2FAUS-2021&amp;data=04%7C01%7Callison.thompson%40starplex.com.au%7Ca84cf67a845d4d76619c08d8c979f087%7C240aa0ecb8274a339e7ddd6f97f2f804%7C1%7C0%7C637480872922628509%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=gHYK20iNPDIorvJNTBFSmK878dLHqr3KlDyH9YRhQtc%3D&amp;reserved=0" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">
Click here</a></span></b><span style='font-family:"Calibri",sans-serif;color:black'>
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<div class="MsoNormal"><span style='font-family:"Calibri",sans-serif;color:black'><a href="https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lesmills.com.au%2Flmod%2Fbusiness-partnerships&amp;data=04%7C01%7Callison.thompson%40starplex.com.au%7Ca84cf67a845d4d76619c08d8c979f087%7C240aa0ecb8274a339e7ddd6f97f2f804%7C1%7C0%7C637480872922628509%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=lh7iVSo1iW0BXhfQQEcFpxDBen2pz4dXydqxZt3ll4Y%3D&amp;reserved=0" title="https://www.lesmills.com.au/lmod/business-partnerships" rel="noreferrer">Ask
 us how you can reduce your license rates by becoming a Les Mills on Demand affiliate
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4277:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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