Subject: Tech Support Candidate - RUPESH KUMAR
From: RUPESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 21:28:50 -0500

| | Tech Support Test

Name | RUPESH KUMAR
E-mail | [email-masked]
Phone Number | (91) 9447400021
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | nA
Previous Employer 1 | Dockendale | TR.OS | 08/2019 | 25000
Previous Employer 2 | MAC Ship Design | Naval Arch | 2018 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Reload the browser can open the website again.(Issue can be with the Heavy traffic)
-Try a different browser if possible
-Check the error code and troubleshoot if required.
-Check if any internal software is interrupting(Firewall,Antivirus etc.)
2.Check Internet Connectivity in PC, followed by a restart.
3.Try out changing the DNS Server.
2.Check Internet Connectivity in Router and reboot the router/modem.(wait for 10 secs before starting again)
3.Check With the ISP and try again Later

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Power On bluetooth on both the devices.
-Turn on to pairing mode in bluetooth speaker (Ref Manual)
-Search the Name of bluetooth speaker in mobile and hit connect.
-Enter passcode (Check with the manual)
-Check with mobile to see if device is connected.

What according to you makes you a good candidate for customer service or technical support job?

I possess -
-Good communication skills and Technical Knowledge.
-Ability to understand any technical issue.
-Willingness to learn and grow

Otherwise an interview could be the deciding factor

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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