Subject: New Reply Received - Issues with Les Mills Virtual App Automation
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 02:23:40 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issues with Les Mills Virtual App Automation  Ticket comment <div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
Hi Charlotte,</div>
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While we are waiting for  Ally's reply.</div>
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The AV tech sent this information through.</div>
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The system was set up end of August 2020.</div>
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I just spoke with Spencer from Trinity IT support re the starplex virtual system not operating (phone 0407 724 141)</div>
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The App will not connect to the Projector however has been working well for several months</div>
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We have now confirmed the follow…</div>
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iOs version 14.4</div>
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LMI App 1.14.1 (346)</div>
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Static IP for Projector is - 192.168.1.102</div>
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App IP entered is 192.168.1.102</div>
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PJLINK PW: 1234</div>
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App shows “ connecting” but will not connect to projector</div>
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Spencer entered in the IP address of the projector into safari on the Ipad and this displayed the Epson login interface menu – this means the IP address is correct and the projector is connected and communicating via ethernet to the Ipad.</div>
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Ipad was powered down and re-started, App would not connect.</div>
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Can you please provide direct support to this site as it appears the network settings are 100% correct and confirmed by their IT staff.</div>
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<span lang="EN-US" style="font-family:Arial,sans-serif,serif,EmojiFont; font-size:8pt">Scott Lambert <span style="color:rgb(127,127,127)">| Business Partnership Manager<br>
Les Mills Asia Pacific</span></span><span style="color:rgb(127,127,127); font-family:Arial,sans-serif,serif,EmojiFont; font-size:8pt"> |
<a href="mailto:[email-masked]" class="OWAAutoLink" rel="noreferrer">[email-masked]</a><span class="x_x_x_Object"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, 5 February 2021 12:59 PM<br>
<b>To:</b> Scott Lambert &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Issues with Les Mills Virtual App Automation
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<div>Hi Scott,</div>
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<div>Thanks for letting us know. Could you confirm when the issue started happening and the username for Starplex please?</div>
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<div>Thanks </div>
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<div>Charlotte <br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4277" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4277</a><br>
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<blockquote class="x_freshdesk_quote">On Fri, 5 Feb at 1:07 PM <span class="x_separator">
, Scott Lambert &lt;[email-masked]&gt; wrote:
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Good Morning,</div>
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We would love to ask for your help. </div>
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Starplex is having issues with automation. We have run the diagnostics, all is fine, all IOS and App updates have been done and had their AV/IT professionals check the IP address and network settings are correct and received the below information from an AV
 professional.</div>
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Can you help fix the automation, please?</div>
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From Paul AVMS</div>
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Just letting you know re the email below from Splash – Toa was trying to get his automation working in the GF studio, which as you know was not only working ok for his 1pm class, but was phantom operating at 9.15 each morning, he deleted the IP address in the
 App in an effort to try and get this going</div>
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The IP address has been put back in, I provided him with the PJLINK password (1234) but Ipad still trying to “connect” Photo below was before he put in the password 1234.</div>
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This has occurred now at High Country Fitness, Splash, and now is happening at Starplex which Scott called me about yesterday- all of these sites as you know<span> </span><span class="x_markxbrnm84ym" style="margin:0px">Greg</span><span> </span>were working.</div>
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I have spoken to Allison at starplex, the projector IP address is correct, the App IP address and password is correct, but reading “connecting”</div>
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All three sites were working fine with automation and now lost connection.  (high country is back up an working)</div>
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Projector IP address has been confirmed by checking network settings at projector</div>
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Projector menu interface can be accesses from Ipad using the projector IP address – this means the IP address for the projector is 100% correct.</div>
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<span lang="EN-US" style="font-family:Arial,sans-serif,serif,EmojiFont; font-size:8pt">Scott Lambert <span style="color:rgb(127,127,127)">| Business Partnership Manager<br>
Les Mills Asia Pacific</span></span><span style="color:rgb(127,127,127); font-family:Arial,sans-serif,serif,EmojiFont; font-size:8pt"> |
<a href="mailto:[email-masked]" class="x_OWAAutoLink" rel="noreferrer">[email-masked]</a><span class="x_x_x_x_Object"><br>
</span>PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
</span><span style="color:rgb(127,127,127); font-family:Arial,sans-serif,serif,EmojiFont; font-size:8pt">Tel +61<span style="font-size:11px"> 2 </span><span style="font-size:11px">6215 8116 <span style="font-size:10.6667px">| <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" class="x_x_OWAAutoLink" id="LPNoLP">www.lesmills.com.au</a> <span style="color:rgb(127,127,127); font-family:Arial,sans-serif,serif,EmojiFont; font-size:10.6667px">|
<a href="https://www.linkedin.com/in/scott-lambert-453847104/" class="x_OWAAutoLink" rel="noreferrer">
LinkedIn</a></span></span></span></span> </div>
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<span style="color:rgb(127,127,127); font-family:Arial,sans-serif,serif,EmojiFont; font-size:8pt"><span style="font-size:11px"><span style="font-size:10.6667px; color:rgb(12,100,192)"><b>2021 Les Mills Global Music Release Calendar -
<a href="https://www.lesmills.com.au/calendar/AUS-2021" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">
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