Subject: Ticket Assigned - Issues with Les Mills Virtual App Automation
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 01:59:53 +0000

Hi Pritish Nandi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Issues with Les Mills Virtual App Automation Good Morning,

We would love to ask for your help.

Starplex is having issues with automation. We have run the diagnostics, all is fine, all IOS and App updates have been done and had their AV/IT professionals check the IP address and network settings are correct and received the below information from an AV professional.

Can you help fix the automation, please?

From Paul AVMS

Just letting you know re the email below from Splash – Toa was trying to get his automation working in the GF studio, which as you know was not only working ok for his 1pm class, but was phantom operating at 9.15 each morning, he deleted the IP address in the App in an effort to try and get this going

The IP address has been put back in, I provided him with the PJLINK password (1234) but Ipad still trying to “connect” Photo below was before he put in the password 1234.

This has occurred now at High Country Fitness, Splash, and now is happening at Starplex which Scott called me about yesterday- all of these sites as you know Greg were working.

I have spoken to Allison at starplex, the projector IP address is correct, the App IP address and password is correct, but reading “connecting”

All three sites were working fine with automation and now lost connection.  (high country is back up an working)

Projector IP address has been confirmed by checking network settings at projector

Projector menu interface can be accesses from Ipad using the projector IP address – this means the IP address for the projector is 100% correct.

Cheers,

Scott Lambert | Business Partnership Manager
Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 2 6215 8116 | www.lesmills.com.au<http://www.lesmills.com.au/> | LinkedIn<https://www.linkedin.com/in/scott-lambert-453847104/>

Contact Hours: Monday to Friday 8.30 am to 5 pm

2021 Les Mills Global Music Release Calendar - Click here<https://www.lesmills.com.au/calendar/AUS-2021>

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<https://www.lesmills.com.au/lmod/business-partnerships>

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4277