Subject: Tech Support Candidate - Vinesh Kumar Chauhan
From: Vinesh Kumar Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 15:59:55 -0500

| | Tech Support Test

Name | Vinesh Kumar Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8630017883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahipalpur New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hi-Tech Informatics Pvt. Ltd. | Wintel Administrator | | 25000
Previous Employer 1 | Collabera Technologies PVT. LTD. | server Engineer (DCO) | 12th May 2019 | 17000
Previous Employer 2 | Net Connect Pvt LTD | service Desk Engineer | 31st Jan 2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i have check my internet connection and internet speed, After that i have check what the error and we troubleshoot according to error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | switch on Mobile Bluetooth and also switch on the Bluetooth speaker, and browse the speaker name and connect  the same.
What according to you makes you a good candidate for customer service or technical support job? | i am good listener, and not loose my patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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