Subject: Tech Support Candidate - Ankit Chaudhary
From: Ankit Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 15:58:46 -0500

| | Tech Support Test

Name | Ankit Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8700225232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DIN Engineering Servico | IT executive | | 27000
Previous Employer 1 | RAURnet solutions Pvt ltd | Support executive | 14 sep 2018 | 19000
Previous Employer 2 | Trimax IT infrastructure Pvt ltd | FMS | 6 March 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If this problem exists to me, I would check the web address am trying is correct or not, if correct I would check internet connection is active on the cmputer by which medium it come ( LAN/ WIFI). By  open other webpages or ping

If it's active I would clear the cache data on browser and restart the browser.

May need to restart the computer if not working yet.

It might get solved it *

Other troubleshooting would work after analysis of error I am getting

Thanks 👍

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure no other Bluetooth device open at the moment.

2.Turn on the Bluetooth Speaker and let it be on connection mode  ( assume it has charged power source)

3 Turn on the Mobile Bluetooth and look for the Bluetooth Speaker name in the available devices.

4.Tap on the Speaker device name present in the Mobile Bluetooth list ,

5 . May need to give some access to the Speaker device.

Would get connected

What according to you makes you a good candidate for customer service or technical support job? | I have a good technical skills makes me a better support engineer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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