Subject: Tech Support Candidate - NILESH RANJAN Nilesh
From: NILESH RANJAN Nilesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 15:30:44 -0500

| | Tech Support Test

Name | NILESH RANJAN Nilesh
E-mail | [email-masked]
Phone Number | (+91) 8116173479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 45
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | Na
Previous Employer 1 | ASPA PLAST TECH PVT. LTD. | Production Manager | 31 Oct 2020 | 30000/-
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I will check the internet connection. If the connection is ok. After that I will check that I have correctly typed the website name. Then I will restart my computer. Hope everything will be fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) On your Bluetooth speaker
2) Go to your phone settings and select the bluetooth option.
3) Select Bluetooth on option
4) Now select the search bluetooth Device option
5) You will get the name of your speaker or its brand name
6) select name of your speaker or its brand name ,
7) Now You are connected your phone with your Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I am a b.tech graduate having a work experience of approx 3 years in a plastic manufacturing company as a production manager where I always used to deal with our customers , business partners, etc. I have a good communication skill. I always pretend to learn. I have accessibility as I can adjust myself in any situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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