Subject: Tech Support Candidate - Madhuniha Nallendran
From: Madhuniha Nallendran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 15:20:36 -0500

| | Tech Support Test

Name | Madhuniha Nallendran
E-mail | [email-masked]
Phone Number | (91) 9500926766
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai ready to relocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hewlett Packard | SME | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: check my network connectivity whether my system connected to any available network
2.if connected still not working I'll add that into my trusted website
3.i will trouble shoot the advance internet setting
4.i will check whether website is working on anyother browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Tarun on the device bluetooth and my mobile bluetooth
2. Pair the device.
3.check for the automatic connection neft time

What according to you makes you a good candidate for customer service or technical support job?

Patience
Knowledge
Keep the customer centric
Growth mindset
Self development
Updated technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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