Subject: Tech Support Candidate - rahul verma
From: rahul verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 14:52:07 -0500

| | Tech Support Test

Name | rahul verma
E-mail | [email-masked]
Phone Number | (91) 9455555416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunext | Support executive | | 20000
Previous Employer 1 | Sri hans energy systems pvt LTD | Design engineer | 30-05-2020 | 22500
Previous Employer 2 | Franciscan solutions pvt LTD | IT executive | 07-02-2021 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will retry to open the website.
Check the URL was correctly written.
Check for proper internet connection.
Try to clear the cookies.
Restart my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the bluetooth speaker.
Turn ON the bluetooth of mobile and laptop device and check the visibility on ON or not.
Connect with the name of your bluetooth device from the bluetooth available devices.

What according to you makes you a good candidate for customer service or technical support job? | As per my 4 years of support experience, i can easily understand client requirements and can handle pressure softly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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