Subject: Tech Support Candidate - Moin Mir
From: Moin Mir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 13:55:34 -0500

| | Tech Support Test

Name | Moin Mir
E-mail | [email-masked]
Phone Number | (91) 9898459602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vadodara Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concept Learning Technology Pvt Ltd | Technical Support Engineer | | 23000
Previous Employer 1 | D N D Enterprise | Technical Support Engineer | 31-07-2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check if internet connection is working or not then i will check my windows firewall settings if it's blocking the site then i will check if any antivirus software installed in my machine if yes then i will check antivirus software firewall settings if it's blocking site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Blutooth speaker, then turn on Blutooth in mobile and serch for available device,
Bluetooth speaker name will be available in search list in mobile, then pair mobile with the Blutooth Speaker

What according to you makes you a good candidate for customer service or technical support job?

I have a 4 years working experience in Technical Support with fully satisfaction of employer and customer, And also I have eager to learn new things.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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