Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 13:54:24 -0500

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (91) 8209664272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | BOA | 5/5/2021 | 25000
Previous Employer 1 | Teleperformance | TCE | 4/12/2019 | 18000
Previous Employer 2 | Format soft | Consultant | 6/7/2016 | 12000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, we need to confirm the browser in which he/ she is facing issue.
Ask him/her if the issue is with a particular website or any other.
Need to check the extension over browser and try ch coming again. If the customer face the same issue,try using different browser.
If the issue is this browser reset it by saving the bookmarks of customers.
If the issue is not resolved with the reset then we need to check the firewall settings from the Antivirus if he is using. We need to provide complete access to website  and if needed we can implement a firewall rule also for a particular website.
If the issue remains the same then suggest to contact NDTV support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on Bluetooth on both devices
Scan for device on phone
Click to connect

What according to you makes you a good candidate for customer service or technical support job?

Good Listener
Technical knowledge
Politely asking details
Always clam over call with customers
Multitasking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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