Subject: Tech Support Candidate - Vishal Kadlag
From: Vishal Kadlag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 13:49:25 -0500

| | Tech Support Test

Name | Vishal Kadlag
E-mail | [email-masked]
Phone Number | (0) 9922700048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nashik, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wada software solution pvt ltd | Technical associate | Currently working | 21000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1) First a check whether the ndtv.com domain is responding to ping or not.   2) If the domain responding to ping then I checked for the DNS record to know from where exactly the domain is working.  3) If the domain is hosted on self project then I take the SSH access of the server and further check with the respective services and error logs.  4) Depending on the error logs I troubleshoot the query and try to resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I make sure the Bluetooth is ON on each device , once the Bluetooth is active on each device I try to paire Bluetooth device from my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

According to me, for any customer who having some technical issue with his/her applications,server, or any other things the first thing is important to ensure him/her that we are always there for you to take you out from this critical situation and we are giving our 100% to understand and troubleshoot the problem. I personally believe that the first thing client expecting from support engineer is moral support and strong trust that we will tacle this situation and surely we will get out from this, giving him a timely update on his query make feel him some relief.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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