Subject: Tech Support Candidate - Nidhi Malik
From: Nidhi Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 13:12:00 -0500

| | Tech Support Test

Name | Nidhi Malik
E-mail | [email-masked]
Phone Number | (+91) 9582200897
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur city, noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AMS INFORM PVT LTD | Research Analyst | Working | 15000 PM
Previous Employer 1 | Pragati plastics pvt ltd | Mis and web officer | Jan 31, 2015 | 13500PM
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends on the type of error. Like if internet is not connected or site down error. Try to check all perspectives.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth - >seach in phone - > pair to phone.
What according to you makes you a good candidate for customer service or technical support job? | Good learner and try to learn new things in quickly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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