Subject: Tech Support Candidate - Pallab Hazarika
From: Pallab Hazarika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 12:02:52 -0500

| | Tech Support Test

Name | Pallab Hazarika
E-mail | [email-masked]
Phone Number | (91) 8511200607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Assam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Courtyard by Marriott, Surat | Duty Manager | May 2020 | 45,000
Previous Employer 2 | Lebua Jim Corbett | Assistant Front Office Manager | January 2020 | 41,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | After opening the site if an error occurs, I will go the side bar and clear the cookies and cache. Restart the device once again and try browsing the site again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will go the settings and switch on the Bluetooth. After that will search for the required Bluetooth device and connect.
What according to you makes you a good candidate for customer service or technical support job? | The candidate should be loyal to his role, responsible for company standard. Respect the customer requirements and needs which he or she looking for. Be polite, humble, patient in any situation which he or she faces during his work time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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