Subject: Tech Support Candidate - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 11:38:16 -0500

| | Tech Support Test

Name | Abhishek Sharma
E-mail | [email-masked]
Phone Number | (0000) 8700900379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | CS | 4Jan 2021 | 24k
Previous Employer 1 | Virtual Employee Pvt. Ltd. | Support Executive | 27jan2019 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I'll read the error code and act accordingly. Then, I'll check if computer is connected to internet or not.
If computer is connected to internet, I'll do speedtest.
If internet is fine, I'll clear cache & cookies of the browser or clear history.
If problem not resolved, will do some troubleshooting by logging in to router and check if website is blocked.
At last will contact internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of phone and press & hold bluetooth button on bluetooth speaker for pairing.
Scan for available devices on phone and make sure your phone's bluetooth visibility is on.
Once you find your bluetooth speaker's name on available devices list, click on name and allow required permissions to device.
Your device will be paired and will get listed in paired devices.

What according to you makes you a good candidate for customer service or technical support job?

Listen to customer's issue carefully, assure customer that your issue will be resolved and provide resolution to customer's issue.
If issue is resolved, ask for further assistance. First contact resolution and customer satisfaction will make me a good candidate for customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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