Subject: Tech Support Candidate - Rahul Singh
From: Rahul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 11:36:32 -0500

| | Tech Support Test

Name | Rahul Singh
E-mail | [email-masked]
Phone Number | (91) 9717283335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WIpro infotech | DSE L2 | 4//04.2015 | 12500/-
Previous Employer 2 | Hcl infosystem | DSE | 25/09/2013 | 9000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first step:- Make sure is internet is connected so that Website should be open Otherwise
Second step :- plz check whether Lan cable is connected properly or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On mobile phone turn on Bluetooth option and when it is on the it will search bluetooth id of speaker if it searches then it can connect to speaker
What according to you makes you a good candidate for customer service or technical support job? | it should be good communication skills and should be work according to escalation
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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