Subject: Tech Support Candidate - Shubham Tripathi Shubham
From: Shubham Tripathi Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 11:20:20 -0500

| | Tech Support Test

Name | Shubham Tripathi Shubham
E-mail | [email-masked]
Phone Number | (91) 7505244198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Majorel Pvt ltd | Desktop support engineer | 20 dec2020 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Clear all the cache and history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On speaker then Mobile Bluetooth on then search for that particular and connect it.
What according to you makes you a good candidate for customer service or technical support job? | To provide proper solution in specific time period.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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