Subject: Tech Support Candidate - Rahul Patil
From: Rahul Patil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:49:39 -0500

| | Tech Support Test

Name | Rahul Patil
E-mail | [email-masked]
Phone Number | (+91) 7709270613
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nashik Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aress Software Pvt Ltd | Technical support engineer | 5th March | 22500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection with my computer is connected or not if not then check with my internet provider.
If not then I will try to browse website in another browser to avoid cache issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On bluetooth of my mobile
2. On bluetooth of speaker.
3. Search available bluetooth device by pressin button on speaker and authenticate on mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I always want to help people. As a career point of you always want to work in role in which I will always interact with people who need any help. I got two times best performer award in my company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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