Subject: Tech Support Candidate - Priytam kumar Priydarshi
From: Priytam kumar Priydarshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:20:52 -0500

| | Tech Support Test

Name | Priytam kumar Priydarshi
E-mail | [email-masked]
Phone Number | (+91) 8409986841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
I have better knowledge in Outlook issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hcl technology | Desktop support | 30th aug 2020 | 11000
Previous Employer 2 | Mother dairy | Customer support l2 | 28th fen | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st chek user accounts was locked or password expire because some time password was expired or may be account was locked
2 check internet connection is that proper or not
3 chek with another network and other machine
4  chek proxy
5 chek if any thing was blocked from company as policy because some website was blocked by company
6and chek another browser with the same link

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1open your  phone Bluetooth after that on that speaker  and scan from your phone Bluetooth name that device which I have to connect.

What according to you makes you a good candidate for customer service or technical support job? | Yes I am
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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