Subject: Tech Support Candidate - Joy Dutta
From: Joy Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:18:31 -0500

| | Tech Support Test

Name | Joy Dutta
E-mail | [email-masked]
Phone Number | (+91) 7751890640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 100
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | L2 Administrator | | 20000
Previous Employer 1 | Bhilwara infotech | Network analyst | 25/5/2018 | 15000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If a site is not opening in chrome for example, first I would check if the correct url has been mentioned and then I would clear cache and cookies and see if that works. If not, then I would proceed to reset the browser to its original defaults from advanced settings. If it still does not work then I would proceed to update my browser and restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I would first switch on the power on switch on the bluetooth speaker and then I would go to the settings, enable the bluetooth option, find the list of available of devices mentioned there and select my speaker from that list and select the pair option.
What according to you makes you a good candidate for customer service or technical support job? | Patience, kindness and willingness to resolve the issues through the help of every knowledge resource available makes a good candidate for technical support job in my opinion.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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