Subject: Tech Support Candidate - Nitin kumar Seth
From: Nitin kumar Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:17:03 -0500

| | Tech Support Test

Name | Nitin kumar Seth
E-mail | [email-masked]
Phone Number | (91) 9873288208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 27
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lamhas satelliteservi | Technical engineer | |
Previous Employer 1 | Nishkarsh consultant | Pre sales | |
Previous Employer 2 | Prathem link d2h | Technical support engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet is connected or not to the system then refresh the page.

If the internet connectivity is good then close the browser and open it again.

Still if it is showing error then try to open another browser and check that website is working or not.

Also we can check it by ping the website from command prompt.

Pp

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly Power On the speaker and select bluetooth mode.

Then ON bluetooth on your phone and search bluetooth device list.

You will get the bluetooth list that is near by you and select the particular device , pair it with some code.

Now your phone is connected to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have 5 year experience in customer service and technical support .
As per my ability and experience I can catch the issue quickly and satisfy the customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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