Subject: Tech Support Candidate - Urmila Nahar
From: Urmila Nahar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:59:50 -0500

| | Tech Support Test

Name | Urmila Nahar
E-mail | [email-masked]
Phone Number | (91) 9039239214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IHG | Duty Manager | 01 July 2020 | 34900
Previous Employer 1 | Marriott | Executive | October 2018 | 16000
Previous Employer 2 | Hyatt | Guest Service Officer | Sept 2016 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will clear cache and cookies and then try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- On Bluetooth on phone
2- Search the network
3- Connect

What according to you makes you a good candidate for customer service or technical support job? | I have experience in handling customer in hotels 5.6yrs.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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