Subject: Tech Support Candidate - Amrjeet Kumar
From: Amrjeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:54:35 -0500

| | Tech Support Test

Name | Amrjeet Kumar
E-mail | [email-masked]
Phone Number | (+91) 9310189462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | IMT MANESAR SECTOR-4 GURGAON HARYANA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Motherson | Sysadmin | Working | 15000
Previous Employer 1 | Radisson | IT assist | 22 June | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When  I am getting an error so I am searching the error code over through Google and check proxy because some time sites are not working due to proxy reason. But perorty is diagnose the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are below:
1. Bluetooth speaker power on
2. Mobile bluetooth on
3. In mobile searching the device
4. Pair the mobile to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am preferred technical support because I have good knowledge about it and I have an experience in technical field and also I am done my IT deploma course so that I am preferred technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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