Subject: Tech Support Candidate - Rahul Tiwari
From: Rahul Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:47:47 -0500

| | Tech Support Test

Name | Rahul Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8826482849
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Sr. Associate | | 35k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps
1. Read the complete error message.
2. According to the error we start the troubleshooting.
3. Browser optimization.
4. Clear cache and cookies.
5. Reset browser.
6. Also check the website in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth on mobile phone and speaker.
2. Select the name of the speaker.
3. Pair the device.
4. Once connected get a message connection sucessfull.

What according to you makes you a good candidate for customer service or technical support job?

1. Patience
2. Attentiveness
3. Ability to communicate clearly
4. Knowledge of the product.
5. Use positive language.
6. Time management skills.
7. Ability to read customer.
8. Empathy
9.Willingness to learn

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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