Subject: Tech Support Candidate - VIKRAM KUMAR
From: VIKRAM KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:36:30 -0500

| | Tech Support Test

Name | VIKRAM KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9135581220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahadra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT Ltd | IT coordinator | 31/03/2019 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I have to check internet connection.
2. Website under maintenance or updation is
goingg on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth of both device.
2. On the mobile go in the Bluetooth section.
3. Search the same device on phone.
4. After that pair the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I did BCA and MSc IT both are technical based education. I have also 5 years experience in the same field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |