Subject: Tech Support Candidate - Aakash Tiwari
From: Aakash Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:29:31 -0500

| | Tech Support Test

Name | Aakash Tiwari
E-mail | [email-masked]
Phone Number | (91) 8770692904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Salesforce, azure cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MPS limited | Support analyst | Currently working | 25K
Previous Employer 1 | Assist click | Technical support engineer | Nov 2020 | 15k
Previous Employer 2 | ARK info | Technical support engineer | Dec 2018 | 10k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the internet connection.
2. If error shows 400 means it's an error from the client side.then, will talk to client.
3. If it's 500 error means it's an error on the server side, will troubleshoot go to settings check the data connection,  other wise, will clear the cache memory.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Directly go to settings and ON the Bluetooth and will connect to mobile.
What according to you makes you a good candidate for customer service or technical support job? | I have to good communication and technical skills will meant to be the best in customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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