Subject: Tech Support Candidate - Harish Singh
From: Harish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:28:51 -0500

| | Tech Support Test

Name | Harish Singh
E-mail | [email-masked]
Phone Number | (110096) 9871254974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Customer support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intelegencia | Back office analyst | Working | 35k
Previous Employer 1 | Hotelogix india pvt ltd | CRE | April 2020 | 28
Previous Employer 2 | Paytm | Associate | Nov 2019 | 23

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connectivity I gues that must be the initual reason if the site is not opening even I ll get a pop for that. Next steps which I ll take to refresh the window along with cleaning the cache and cookies from the browser. I will also delete the history and then ll try to open it again it could also be one of the reason some time it gets fixed some of the common errors. So these would be my priore actions which I would take..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth -Search device -Add device
What according to you makes you a good candidate for customer service or technical support job? | I have a keen intrest in connecting the people amd i find it quite interesting to intract witj different people and help them in order to get thier iasue sorted. A kind of satisfaction which i thinnk people gets when they help others in their problems or in any sort of concerns. And of course i have enough experience in this field so I know how to handle the customers in different different situations.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |