Subject: Tech Support Candidate - Kaushal Aherwar
From: Kaushal Aherwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:12:19 -0500

| | Tech Support Test

Name | Kaushal Aherwar
E-mail | [email-masked]
Phone Number | (201301) 9891832842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 40  noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fis | Team member | 20/10/2020 | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Go to the control panel.
Open Network and Sharing Center.
Click on the connected Network.
Go to network properties.
Select Internet Protocol Version 4( TCP/IPv4) and click properties.
Use the custom DNS server address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings app.
Navigate to connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | I'm a quick learner and able to grasp the things.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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