Subject: Tech Support Candidate - Himanshu Pandey
From: Himanshu Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:11:57 -0500

| | Tech Support Test

Name | Himanshu Pandey
E-mail | [email-masked]
Phone Number | (+91) 8800108261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rainbow Info Solutions | Technical Specialist | 31st jan 2021 | 55k
Previous Employer 1 | Tiana info care | Technical Specialist | 31st may 2020 | 45k
Previous Employer 2 | Irvine digital media | Technical Specialist | 2nd March 2018 | 35k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reset to browser
Reset to router box
Check internet settings
Troubleshooting
Check extension nd proxy
Finally I can fix it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker
Turn on Bluetooth of mobile
Scan device
Connect to Bluetooth speaker
Connection successfully

What according to you makes you a good candidate for customer service or technical support job?

I love technology.
I love computing.
I love troubleshooting.
I hav total overall 8 years of experiences in tec support.
I hav good convince power.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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