Subject: Tech Support Candidate - Madhu Kumari
From: Madhu Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:48:47 -0500

| | Tech Support Test

Name | Madhu Kumari
E-mail | [email-masked]
Phone Number | (91) 8076975928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asiatech hospitality | Technical support executive | 31st jan, 2021 | 15200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device.
Check the internet connection .
Check whether having issue with me or with others devices too.
Clear cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Turn on bluetooth speaker
-Turn on mobile phone bluetooth.
-Make phone visible to nearby devices
-Select the speakers name and pair with mobile phone
-Lastly, connected.

What according to you makes you a good candidate for customer service or technical support job?

-Acknowledge customers pain and need.
-Emphasize with them.
-Give correct and quick solutions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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