Subject: Tech Support Candidate - Rogy Chacko Joseph
From: Rogy Chacko Joseph <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:37:06 -0500

| | Tech Support Test

Name | Rogy Chacko Joseph
E-mail | [email-masked]
Phone Number | (91) 9509805564
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IndiaMART Intermesh ltd | Sr executive | Still working | 33340
Previous Employer 1 | Aegis global | Sr executive | 17 Aug 2017 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Willing to work in a professional and competent atmosphere where I could add my knowledge and skills for the better productivity of the organization and can find new horizons of progress

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Next click on connected devices
Then click on pair on new device
Add select speaker to connect with phone

What according to you makes you a good candidate for customer service or technical support job?

Person who understands the client requirements and issues and on that basis work on client problem and resolve the issue on priority.
Objection handling also important and work on client demand.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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