Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:35:49 -0500

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (011) 9572244635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PPL | IT Officer | Currently Working | 35000
Previous Employer 1 | Saburi Global | Sr. Executive IT | 3rd jan 2017 | 25000
Previous Employer 2 | Uni-com India | Sr. Executive IT | 4th march 2015 | 17000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open your browser. In the address bar, type www.ndtv.com , then push Enter.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly switched on speaker with device power button.
now Start Bluetooth in phone phone and search with Bluetooth speaker name and pair.

What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to our academic qualification, like I should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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