Subject: Tech Support Candidate - Amit kumar
From: Amit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:32:18 -0500

| | Tech Support Test

Name | Amit kumar
E-mail | [email-masked]
Phone Number | (91) 7004325414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bokaro Steel City Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Wintel Admin | Currently working | 24000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check that the URL I have entered is correct.
2. I'll check that I have connected to internet or not.
3. If the URL is correct and I m connected to internet then I'll discuss the issue with our local IT Team, if any.
4. Post that I'll raise a ticket or concern in the tool or portal, if any.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Power On the bluetooth speaker.
2. Power On bluetooth in mobile phone.
3. Search for active bluetooth devices in the mobile phone.
4. If you found the bluetooth speaker name on the mobile phone screen, just click on it, if there is no security it'll be connected.
5. Else you have to enter the 4 digit or 6 digit pin at the time of pairing the bluetooth speaker to your mobile phone, post that pin verification speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Communication Skill
2. Soft skill
3. Technical knowledge
4. Able to convert the technical language in a understandable language, that customer will understand easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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